Right Product Assortment and Quantity
Customers expect the correct product assortment and quantity to be delivered.
Right Stock Location
Customers expect products to be available at the right location. For example, customers will be upset if the auto dealership does not have the necessary parts for repair in stock and as a result, must keep the customer's car a day or two until parts arrive.
Right Delivery Time
Customers expect products to be delivered on-time. For instance, customers will be upset if pizza delivery is two hours late or Christmas presents are delivered on December 26th .
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Right After Sale Support
Customers expect products to be serviced quickly. For example, when a home furnace stops operating in the winter, customers will demand repair in minutes or hours not days!