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Fulfillment Supervisor


Responsible for the direction of hourly associates in the proper receiving, storage and shipping of products. Responsible for meeting or exceeding established productivity, labor and quality objectives. Directs employees to maintain proper sanitation, safety conditions and compliance with policies and defined methods. Must ensure proper orientation and training for hourly associates, observe employee activities and provide feedback and positive reinforcement on work methods, work quality, productivity and attitude. Must appropriately handle employee questions, concerns, and follow-up and follow-up on issues with the intent to maintain a positive work environment. Actively develops and promotes open lines of communication to maintain and develop positive employee relations; encourages employee involvement in the business; appropriately recognizes employees for their accomplishments and ideas. Completes necessary documentation requested for tracking attendance, productivity, behavior, and safety incidents.

Related Positions

Distribution Center Supervisor, Distribution Team Leader

Key Duties

  • Monitors day-to-day operations for compliance with established safety, sanitation and product movement procedures, and communicates any related information to employees;
  • Solves day-to-day operational problems on a first-line basis
  • Ensures standards of productivity are established and followed; monitosr receiving process to ensure safety and sanitation standards compliance
  • Supervises loading of completed orders to ensure correct delivery to customers
  • Completes necessary paperwork relating to distribution center operations to support management reviews

Required Skills

High school diploma is typically required; Associate’s or Bachelor's degree preferred. Must have a minimum of one year to two years of supervisory experience, preferably in a warehouse or distribution center environment. Must be able to handle multiple duties in a fast paced environment. Excellent interpersonal skills, oral and written communication skills, and attention to detail are a must. Must have ability to work flexible schedule to include nights and weekends. Bilingual language skills are a plus—particularly English/Spanish. Strong computer skills are a plus (working knowledge of Microsoft Excel, Word, PowerPoint).

Career Path

Entry-level management position with salaries according to level of experience and industry. With proven record of success in the role of Fulfillment Supervisor, responsibilities may shift to other activity areas in the distribution center such as Inventory Supervisor or Transportation Supervisor. Candidates with proven results and leadership capacity may become Assistant Distribution Center Manager in preparation for Distribution Center/Operations Manager position.

In their own words…

“The Supervisor position allows the individual to manage a business' most important resource: people. The position helps develop a strong sense of business insight, and the confidence to interact with employees, customers, and managers effectively and successfully.”
Ali Rutz, Recruiting Specialist, Save-A-Lot Stores

“33% of your day will be spent on processes and products, the other 66% of your day will be on people. Know your team and what motivates them so that you can drive results and changes with ease. Understand that your learning curve will be approximately 6 months. Do not rush this process, as you must know the details of your business and this does take time.”
Sara E. Cotter, Sr. Operations Manager, Cardinal Health

© 2011 Council of Supply Chain Management Professionals